You can now get away from long queues, overcrowding and waiting time at Hospital Out Patient Departments (OPDs) and clinics. A health tech start-up mCURA has introduced an integrated mobility platform, SMART OPD , to help patients avoid queues in hospitals. While the technology was put in place this week, it is yet to be adopted by hospitals. The technology, which will be available through a free app, will enable patients to bypass long queues at registration and billing counters, labs, pharmacies and doctors’ chambers. Hospitals, meanwhile, will have to install digital tablets outside doctors’ rooms and consultation cabins.
Through SMART OPD technology, patients will be able to access ready information on their mobile phones or can check the tablets installed outside each consultation cabin on the inflow and outflow of other patients.
At the registration counter, patients will be given near-field communication (NFC)-based “Tap & Pay Card" (registration + cash card) and will be prompted to download a patient app, which stores all the medical records, medical bills or payment transactions. The app will also check the doctor’s availability, and give a real-time token broadcaster to help doctors as well as patients at investigation or diagnostic counters and pharmacies.
Non-smartphone users can use the Tap & Pay Card to access records, and can book appointments from the tabs or devices installed outside every doctor’s chamber and at all investigation counters.
Patients can also use “Tap & Pay" cash card to pay for hospital services easily. They will simply have to recharge it from the hospital itself and tap the card at the counter to pay doctors’ fees, investigation bills and medicine delivery.
“Labs, Pharmacy, doctors and even patients are integrated fully into the IT infrastructure through mobile devices. This helps facilitate faster filling of prescription, reduction in misreading of doctors’ handwriting, lowered waiting time for test results and automatic medicine intake reminders to patients. By automating everything, redundancy can be avoided and manpower can be optimized.
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